Merhabalar, Bugün sabah Skoda-Çek Cumhuriyetine attığım mailin cevabı geldi, Kabaca yorumlarsak; Türkiyedeki ana Distribütöre (YÜCE) yönlendirmişler olayı. Bende Yüce ye daha kapsamlı bir mail attım. şimdi beklemedeyiz yarında telefonla arayacağım.
Mail aşağıdadır:
Dear Mr. Aldim,
We regret very much that you have had difficulties with a product of our company and we apologize on behalf of the manufacturer.
We examined your complaint and passed it for direct handling to our Importer Headquarters in Turkey. The importer organization
representing the brand Škoda is entitled to respond to all queries, comments, claims / complaints of customers in accordance
with current legislation of your country and warranty and claim conditions as well as with the approved repair technology.
We hope that within this procedure the case will be resolved to your full satisfaction and you will continue to favour the brand
Škoda.
Regards,
Ing. Alexander Pelikán | PST - Péče o zákazníka, Customer Care
ŠKODA AUTO a.s. | V. Klementa 869 | 293 60 Mladá Boleslav | Czech Republic
sks.service@skoda-auto.cz |
www.skoda-auto.cz |
www.skoda-auto.comŠkoda - Simply clever.
